Submit a complaint

If you are dissatisfied with a service of Xaver Asset Management GmbH, you can submit a complaint here, free of charge.

Or by email to complaints@xaver.com. Please quote your contract or account number so that we can identify you.

What happens next

You receive an immediate confirmation with your reference number. Within 3 business days you receive a reply or, if we need longer or need documents from you, an interim notice. Within 7 business days you receive our final, reasoned response.

If you disagree with our response

Mediation: for disputes relating to investment services you may contact the mediation body at the Federal Financial Supervisory Authority (BaFin), Graurheindorfer Straße 108, 53117 Bonn (schlichtungsstelle@bafin.de). The procedure is free of charge for you.

Supervision: independently of this, you may lodge a complaint with BaFin, which supervises Xaver Asset Management GmbH as a securities institution. Recourse to the ordinary courts remains open to you in any case.